Angelica Pullins is enthusiastic professional, responsible person and computer literate. Proven leadership abilities in working as a team, handling multiple tasks, great adaptability to any enterprise's environment. Keeps up with technology to best serve customers. Proficient in both office and sales skills.
A sales professional with direct mobile phone and accessory sales and customer support services within a retail location, built a strong rapport with all new and returning customers. Given a required quota for all sales of wireless products and accessories. Part of daily duties included troubleshooting products and instructing customers on their proper use.
Drove profitable sales through various channels: over the phone, online and in-store. Determined the technology needs of the phone and Store Pickup customers; provided appropriate hardware, accessories, connections, content, and service solutions. Partnered with departments as necessary. Managed inbound calls by working together with other departments to service the customer. Help answer questions, resolved inbound customer problems and issues, escalated to management as necessary. Assisted phone and Store Pickup customers that come into the store to pick up their product. Maintained an organized work space while keeping tools readily available and up-to-date. Rung up merchandise, tracked sales made, and close sold orders through use of company regulated systems, software and process.
Primary work in product sales, customer service, and computer skills. Giving direct marketing services over the phone and computer. Providing business-to-consumer marketing services. Action- oriented, focused on solving immediate problems. Analyzed problems and anticipated people's needs. Excellent verbal and written skills.
Operated a cash register by scanning items across an electronic scanner to record price, compile printed list, and display cost of the Customer's purchase, tax, and rebates on the monitor screen. Maintained register security. Accurately handled cash and deposits. Made change, cashed checks, and issued receipts to Customers. Endured that safe work practices were followed.
Sold a variety of specialized merchandise to customers using salesmanship and courtesy. Performed "lead" functions and was assigned to more than one selling area. Primary department was computers with some video games system sales. Operated a cash register and balanced daily financial transactions. Practiced loss prevention procedures and performed other related duties as required.
Concentration: Paralegal, Associate Degree
All things Mac
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